Understanding Swimlane Process Mapping: A Case Study of Technical Problem Reporting in Aviation

Swimlane process mapping is a valuable tool for visualizing and optimizing processes that involve multiple departments or stakeholders. By clearly delineating responsibilities and steps, swimlane diagrams help ensure that everyone involved understands their roles and the sequence of actions required. This article will explore swimlane process mapping through a detailed case study of an aviation technical problem reporting process.

Scenario Overview

The scenario involves a series of steps that occur when a technical problem arises during a flight. The process begins with the pilot and involves the maintenance department, with specific actions depending on whether the issue has been previously reported. Let’s break down the process step-by-step.

Step-by-Step Breakdown

Pilot Takes Off

• The process starts when the pilot takes off.

Technical Problem During Flight

• If there is no technical problem during the flight, the process ends here.
• If a technical problem occurs, the pilot verbally reports the error to the maintenance department.

Maintenance Department Checks Error History

• The maintenance department checks if this error has been reported before.
• If the error has been previously reported, no further action is taken, and the process ends.
• If the error has not been reported previously, the maintenance department registers the technical problem in the database ABC.

Request for Additional Data

• The maintenance department requests additional detailed data from the pilot regarding the problem.
• The pilot provides this data in the form of a written document called the 007 report.

60-Day Waiting Period

• According to protocol, there is a 60-day waiting period after the report is submitted.
• If a similar incident occurs within 60 days, the involved planes are grounded, and the problem is resolved. Once resolved, the process ends.
• If no similar incident occurs within 60 days, the process ends without further action.

Benefits of Using Swimlane Process Mapping

Swimlane process mapping offers several advantages in managing and improving processes like the one described:

1. Clarity and Transparency: Clearly define responsibilities and actions, ensuring everyone knows their role.
2. Efficiency: Helps identify and eliminate redundant or unnecessary steps.
3. Accountability: Assigns specific tasks to individuals or departments, making it easier to track progress and performance.
4. Improved Communication: Enhances communication between different departments by providing a visual representation of the process flow.